Refund policy

1. Undelivered orders

• An order that is cancelled or cannot be delivered is automatically refunded in full to your balance.
• A partially delivered order is refunded to your balance for the missing quantity.
• The refund appears in your balance history, usually as soon as the provider confirms the cancellation.

2. Cases with no refund

• Wrong link, or profile or post that is private, deleted or renamed during delivery.
• An order placed at the same time on the same link elsewhere (delivery can no longer be counted).
• A drop after delivery on a service without guarantee.

3. Guarantee (refill)

For guaranteed services, a drop during the guarantee period entitles you to a free refill from the “Orders” page (Refill button), not to a refund.

4. Balance top-ups

• Added balance is used to place orders and is not refundable in cash, except in case of an error on our side (payment charged twice, top-up not credited) or a legal obligation.
• A top-up that was not credited must be reported by ticket with the payment reference; it is checked and then credited.
• A dispute or refund requested from the bank or operator without contacting us first leads to account suspension.

5. Making a request

Open a ticket from your account with the order number or payment reference. We reply as quickly as possible.